VALID C-C4H56I-34 EXAM PREP & C-C4H56I-34 RELIABLE BRAINDUMPS EBOOK

Valid C-C4H56I-34 Exam Prep & C-C4H56I-34 Reliable Braindumps Ebook

Valid C-C4H56I-34 Exam Prep & C-C4H56I-34 Reliable Braindumps Ebook

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SAP C-C4H56I-34 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2
  • Master Data: This topic familiarizes SAP Consultants with essential processes for managing master data, including customer data creation, maintenance, and archival. It also delves into managing service offerings and product data to align with business needs. Data migration strategies are explained, ensuring the successful import of existing records into SAP Service Cloud while maintaining data integrity.
Topic 3
  • Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.
Topic 4
  • Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 5
  • User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 6
  • Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 7
  • Service Objects: This topic introduces SAP Consultants to the creation and customization of service objects that facilitate the management of specific service requests. Linking service objects to cases is also discussed, ensuring effective organization and improved case handling in the service lifecycle.

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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q16-Q21):

NEW QUESTION # 16
Which attribute can you assign to a warranty?

  • A. Duration
  • B. Non-covered categories
  • C. Registered products
  • D. Dates

Answer: A


NEW QUESTION # 17
Which services can be added to a business role? Note: There are 2 correct answers to this question.

  • A. Installed base
  • B. Warranty
  • C. Measurements
  • D. Maintenance plan

Answer: A,C

Explanation:
In SAP Service Cloud Version 2, "Installed Base" and "Measurements" are two of the services that can be added to a business role. The Installed Base service allows for the management and tracking of a customer's installed products or equipment, enabling service agents to have a comprehensive view of the customer's assets for better service and support. The Measurements service, on the other hand, enables the tracking and recording of various metrics or performance indicators related to the installed base or service processes. This service is crucial for monitoring performance, ensuring quality, and making informed decisions based on empirical data.


NEW QUESTION # 18
You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?

  • A. SLA
  • B. Service categories
  • C. Notifications
  • D. Case routing

Answer: D


NEW QUESTION # 19
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

  • A. A workflow rule was not scheduled to trigger the determination.
  • B. The determination rules have been configured, but not activated.
  • C. Service Level Agreements are not activated as a service.
  • D. Service Level Agreements are not configured in fine-tuning.

Answer: B,D

Explanation:
For Service Level Agreements (SLAs) to be correctly derived in cases within SAP Service Cloud Version 2, they need to be properly configured and activated. A common reason for SLAs not being derived could be that they have not been configured in the fine-tuning settings of the system. This setup is crucial for defining the SLAs' parameters and how they apply to various cases. Another potential issue could be that the determination rules, although configured, were not activated. These rules are essential for the system to automatically apply the correct SLA based on the case's attributes. Without activation, the system cannot utilize these rules to determine and apply SLAs to cases.


NEW QUESTION # 20
Which objects can you assign when you create a user? Note: There are 2 correct answers to this question.

  • A. Security policy
  • B. User profile
  • C. Business role
  • D. Employee role

Answer: A,C


NEW QUESTION # 21
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